Phone Etiquette:
Law assistants are in a tricky position when they answer the phone for their law firm. They need to be helpful to the client and help them feel cared for, but they also cannot give away too much information. The stakes are high because they are often dealing with highly personal and confidential information that the law firm is legally obligated to keep safe for the client. With this job aid, law assistants are easily able to reference the information they need to remember while on the phone with a client.
Job Aids
Phone Scripts:
After reading the Phone Etiquette document, law assistants have a better idea of the goal for each call. But how are they supposed to know what to actually say? What if the client starts asking for information they should not have access to? These scripts are helpful in guiding conversations.
Audience
Law Assistants
Responsibilities
instructional design, visual design, graphic design, collaborating with Subject Matter Experts
Tools Used
Adobe InDesign, Figma